Large, multi location companies typically have a number of business phone lines (POTS), or analog phone lines, at each of their sites. If a business has 100 locations and 10 business phone lines at each location, that could mean they’re receiving 100 separate phone bills. It’s estimated that it costs a business $25 to process one […]
A business shouldn’t wait until its phone and internet services are up for renewal to start the process negotiating new pricing and terms. It’s best to plan ahead and formulate a company wide strategy. Here are seven methods to build leverage and win a telecom negotiation: Plan ahead – 12 months is ideal. 6 months […]
In the July 1987 edition of The National Geographic, there’s an AT&T ad that claims, “Suddenly, there are 250 million more computers in America”. The ad announced the arrival of a cardboard template that when placed on one of their push button desk phones (one of those old fashioned, beige business phones that were as […]
Due to the proliferation of mobile phones, the payphone is going the way of the dialup modem and frame relay. Where VoIP, SIP and MPLS represent the future, payphones have become a symbol of the past in the telecom world. Why I’ll miss the payphone: Free Money: If you needed change or enjoyed the thrill […]
Enterprises and large multi location companies have turned to wide area networks, like Multi Protocol Label Switching, to consolidate their voice, video and data traffic. The results are large networks, centralized applications, converged services and conflicting traffic. Multi Protocol Label Switching networks offer features like Class of Service and Quality of Service that allow an […]
Call centers utilize technologies like SIP, VoIP and PRI to receive and process large volumes of calls as efficiently as possible. Call center technologies have advanced but has user experience? Automatic Call Distribution (ACD): How it works: Call centers need to manage a large and somewhat unpredictable number of calls. ACDs are function of a […]