Many people believe that the telecom industry became competitive when Divestiture occurred in 1984. But competition wasn’t truly realized until 1996, when Local Number Portability was mandated by the FCC. Here are 5 keys to competition in the telecom industry: Number Portability – Number Portability allows a business to retain its phone numbers when switching […]
In 1993, when I first started working for the phone company, they had just relaxed the tariff that required an individual to pay for a business line if they worked out of their home. Before that, the phone company had employees call residential phone numbers to check if they were answered with a business greeting. […]
My home office Verizon Fios internet connection provides 70 Mbps down and 35 Mbps up. That level of bandwidth would require a sophisticated Ethernet connection, costing thousands of dollars each month, only six years ago. To put those speeds further in perspective, when I first started selling internet access, customers would pay a premium for […]
Auto Attendant – Simply put, an Auto Attendant replaces a live operator and routes incoming calls. An Auto Attendant answers all incoming calls and allows callers to dial by extension or name, or offers a menu of options. If a caller gets confused or doesn’t hear the option he is looking for, he can use […]
Very few companies have telecom trained professionals on staff. Many companies lean on their I.T. department. I.T. people understand technology but not necessarily the procurement process and might not be good negotiators. If a company doesn’t have an I.T. department, they use admin and other office staff. If those people aren’t well versed in technology […]
Every time I type the word “Internet” and don’t capitalize the “I”, Microsoft Word marks my work with a green line and suggests that I should. If you’ve written as many articles about telecommunications as I have (148 so far), there are two things you hope for: your words flow and that there are no […]